Refund policy

REFUND POLICY

At Lattimo, we want you to be completely satisfied with your purchase.
If for any reason you’re not, we’re here to help.

RETURN WINDOW
You have 30 calendar days from the date of delivery to request a return or refund.

HOW TO REQUEST A REFUND

  1. Send us an email at our customer support address with the following information:
    • Your order number
    • The reason for your request
    • Photos or video of the product if it shows any defect or damage
  2. Our team will review your request and get back to you within 48 business hours.
  3. Once your request is approved, we will process your refund — no need to ship the product back.

REFUND CONDITIONS
We accept refund requests in the following cases:

  • Defective or damaged product
  • Product does not match the order placed
  • Product did not arrive within the established timeframe
  • Dissatisfaction with the product within the 30-day window

REFUND PROCESS
Once your request is approved, the refund will be issued in full to the original payment method used at checkout, within 5 to 10 business days depending on your bank.

EXCEPTIONS
Refund requests submitted after 30 calendar days from the delivery date will not be accepted.

CONTACT
For any questions regarding returns or refunds, please contact us at lattimo@use.startmail.com