Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed within 1 to 3 business days after payment confirmation. You will receive a confirmation email with your order details once it has been processed.
ESTIMATED DELIVERY TIMES
- United States: 7 – 20 business days
- Canada: 7 – 20 business days
- United Kingdom: 7 – 20 business days
Delivery times are estimates and may vary depending on product availability, destination, and external factors such as customs or exceptional circumstances.
FREE SHIPPING
All orders include free insured shipping — no minimum purchase required, regardless of destination.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking number so you can monitor your shipment in real time.
DELAYS AND DELIVERY ISSUES
If your order has not arrived within the maximum stated timeframe, please contact us and we will investigate the status of your shipment. In the event of a confirmed loss, we will arrange a reshipment or a full refund, according to your preference.
DELIVERY ADDRESS
It is the customer’s responsibility to ensure that the delivery address provided during checkout is correct. We are not responsible for delays or losses resulting from an incorrect address.
CONTACT
For any shipping-related questions, please reach us at lattimo@use.startmail.com